Zero Customer Wait Time: How to Minimize Customer Wait Time with Smartphone Apps
It’s no secret: People hate to wait.
Recently, a couple of articles referred to a story detailed in the book “The Everything Store” by Brad Stone. Back in 2000, with Christmas sales ramping up and customer wait time is getting longer, Amazon CEO Jeff Bezos asked his Global VP of Customer service what the wait times were. His VP assured Bezos that the wait times were well under a minute.
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