Long customer wait time is a problem for many businesses and not just at companies like Amazon. One business come to mind quickly is the restaurant industry especially in San Francisco Bay Area as many of the restaurants are notorious for long wait time and the problem is exacerbated by shortage of workers due to the high cost of living.
According to a study done by Long Range System back in October 2013, restaurants have wait lists an average of 6.6 hours per week, with parties waiting nearly half an hour on average for a table. The data indicates that nearly 93 percent of restaurants have at least some wait-time periods, and 30 percent of restaurants report that waits are getting longer. Unless it is very good food, not many of us are willing to wait for more than 30 minutes especially if we are very hungry! Most of the times, customers will go to another restaurant if the hostess tells them the wait time is over 30 minutes.
Comments
Post a Comment