Zero Customer Wait Time - How to Minimize Customer Wait Time with Mobile Phone Apps

 







    Source: The Verge






Jeff Bezos was obsessed with customer experience. More importantly, he understands people hate to wait! Amazon Go is a testament to how Bezos is laser focus on eliminating customer wait time. Amazon opens its first Amazon Go grocery store to the public back on Jan 21 this year. There are no cashiers, no lines, and no registers. In other words, there is no waiting. The only thing you need is your smartphone.

In order to shop, you will need the Amazon Go app and link it to a payment method. To enter the store, you scan a QR code from the app on the turnstile. After that, you can put your phone away and do your shopping. Read More...



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