Leading in Crisis. Theodore Roosevelt’s Three Steps Guide To Crisis Management





President Trump Addressing The Coronavirus Crisis. Source: The Wall Street Journal.



Crisis Recognition

Even during the beginning of the strike, Roosevelt recognized that it can turn into a major crisis. Why is this important? If you do not see what is coming, you will have little or no time to prepare for it. Worst yet, if one cannot even see the problem, it will end up becoming a much bigger problem. Remember the incident in which the passenger was dragged off an United Airlines flight? It took United Airlines a long time to even recognized that this is a problem. To make it worst, they fueled the fire by calling the passenger “Belligerent” and “Disruptive”. Read More...

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